GENERAL TERMS AND CONDITIONS (B2B)

for the BOJA cosmetics online shop

Article I

Basic Provisions and Definitions

  1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the commercial relationships arising from the sale of goods via the online store BOJA cosmetics between the Seller and the Buyer.

  2. Seller:

    • Company Name: TATRAPAK, spol. s r.o. ŠTRBA

    • Registered Office: Sládkovičova 471/15, 059 38 Štrba, Slovak Republic

    • Company ID (IČO): 31693628

    • Tax ID (DIČ): 2021262881

    • VAT ID (IČ DPH): SK2021262881 (VAT-registered since June 7, 2004, under § 4 of the Slovak VAT Act)

    • Register Entry: Commercial Register of the District Court Prešov, Section: Sro, Insert No. 1854/P

  3. Buyer: A legal entity or an individual entrepreneur (sole trader) placing an order for goods or services through the online shop within the scope of their business activity or independent profession (B2B relationship). The online shop is not intended for sales to end consumers.

  4. Legal relations not explicitly governed by these GTC shall be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended (hereinafter referred to as the “Commercial Code”).

Article II

Ordering Goods and Conclusion of the Purchase Agreement

  1. An order placed by the Buyer through the online store constitutes a binding proposal to enter into a Purchase Agreement.

  2. The Purchase Agreement between the Seller and the Buyer is concluded upon written confirmation of the order by the Seller (via email).

  3. Minimum Order Quantities (MOQ) are set individually and displayed for each product in the online store. The Seller is under no obligation to accept orders that do not meet the specified minimum quantity.

  4. All packaging used for the products contains a plastic layer alongside the main paper component to ensure proper seal integrity.

Article III

Specification of Custom Goods, Graphic Assets, and Copyrights

  1. A major part of the online store’s range consists of personalized hotel cosmetic accessories manufactured with the Buyer’s logo or graphic design.

  2. Artwork Submissions: The Buyer is obliged to provide graphic files (logo) to the Seller in the required format and quality.

  3. Copyright Responsibility: The Buyer bears full responsibility for ensuring that supplying the logo, trademark, or other graphic assets does not infringe upon the copyrights, trademark rights, or any other intellectual property rights of third parties. The Buyer agrees to fully indemnify and hold the Seller harmless against any claims asserted against the Seller by third parties arising from a violation of these rights.

  4. Approval of Proofs: Before production begins, the Seller will prepare a visual proof/mock-up. Production shall commence only after written (email) approval of the mock-up by the Buyer and receipt of the agreed payment.

Article IV

Prices, Payment Terms, and Delivery Conditions

  1. Product prices displayed in the online store are listed exclusive of VAT, as well as inclusive of VAT (depending on the website’s display settings).

  2. Payment Methods:

    • Proforma Invoice / Advance Invoice: Payment via wire transfer in advance to the Seller’s bank account.

  3. Production of custom goods and dispatch shall begin only after 100% of the total order value has been credited to the Seller’s bank account.

  4. Shipping: Goods are delivered via an external carrier service. The standard shipping and handling fee is charged at €8.00 excl. VAT (plus statutory VAT) per standard shipment, unless agreed otherwise in writing.

  5. The delivery period begins on the day both conditions are met: receipt of payment into the Seller’s account and written approval of the graphic proof by the Buyer.

Article V

Rights and Obligations Upon Receipt of Goods

  1. The Buyer is obliged to accept the goods at the agreed time and place.

  2. Upon taking delivery, the Buyer must inspect the integrity of the packaging and immediately report any visible damage to the carrier. Subsequent claims regarding mechanical damage caused during transport may not be recognized by the Seller.

  3. The risk of damage to the goods passes to the Buyer at the moment the goods are handed over to the first carrier for shipment.

Article VI

Warranty, Defect Liability, and Complaints (B2B)

  1. Liability for defective goods is governed by Sections 422 et seq. of the Commercial Code.

  2. The Seller provides a quality warranty for a period of 12 months (1 year) from the delivery date, unless a shorter shelf life is indicated directly on the product (e.g., due to cosmetic expiration dates).

  3. The Buyer is obliged to inspect the goods without undue delay after delivery and notify the Seller in writing of any discovered defects no later than 5 business days following receipt.

  4. Defects do not cover issues arising from ordinary wear and tear, improper storage, or incorrect handling by the Buyer.

  5. Claims regarding graphic printing are not allowed if the delivered goods match the graphic proof approved in writing by the Buyer.

Article VII

Cancellation and Right of Withdrawal

  1. As the contractual relationship is strictly between business entities (B2B), the Buyer does not hold a statutory right to withdraw from the contract without giving a reason within a 14-day window (consumer protection law provisions do not apply).

  2. Withdrawal from the contract by the Buyer is permitted only under conditions explicitly specified in the Commercial Code or upon written agreement with the Seller.

  3. For custom-made goods (bearing a custom logo), an order cannot be canceled, nor can the contract be rescinded once production has started, without the Seller’s explicit written consent and full reimbursement of costs incurred up to that point.

Article VIII

Data Protection and Confidentiality

  1. Personal data of the Buyer’s representatives and contact persons are processed in compliance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, strictly for the purposes of performing the Purchase Agreement and accounting obligations.

  2. The Seller undertakes not to disclose personal or business data of the Buyer to third parties, except for partners providing transportation and payment services (e.g., Stripe, courier services).

Article IX

Final Provisions

  1. These GTC come into force and effect on the date of their publication on the BOJA cosmetics website.

  2. The Seller reserves the right to amend these GTC. The GTC valid at the time the order is sent by the Buyer shall apply to that specific order.

  3. All legal relations originating from these GTC are governed by the law of the Slovak Republic. Any disputes shall be resolved by the competent court of the Slovak Republic.

In Štrba, Slovak Republic, on 2.9.2026

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